About the course

Course objectives

• The participants were provided with international experiences, practices and the British curriculum in the various fields of executive secretaries and office managers.
• Raising participants ' awareness of the contemporary concepts of modern secretarial in the era of knowledge engineering, and the new skills and abilities that must be available in the modern secretary.
• To provide participants with the necessary abilities and skills to master their job duties assigned to them to support and support senior management in order to achieve the goals of Arab institutions (governmental, investment and private).
• Develop secretarial skills to manage his business using computers.
• The ITIL Information Systems Infrastructure Library is a series of documents that are used to help implement the ITSM Information Systems Services management framework.this framework defines how to apply Service Management within certain organizations. this framework is fully customized for applications within any type of business or organization that has a dependence on the information systems infrastructure.

Course themes

By the end of the workshop the participant will be able to: 

• The nature of secretarial work in the era of knowledge engineering.
• Responsibilities of the International Secretary (successful international and Arab experiences).
• Preparation and drafting of official correspondence within the administrative communications system.
• Behavioral and organizational skills of the secretary (outstanding office manager).
• Developing the performance of the modern secretary (events and challenges).
• Save, document and index data.
• Schedule appointments and interviews.
• Build the databases of the manager.
• Preparing and sending correspondence electronically at high speed.
• Preparation and preparation of presentations presented at meetings.
• Dealing with the information network of the manager's service.
• Global Secretariat (tasks and responsibilities).
• Secretary Information System.
• The nature of secretarial work in the era of knowledge engineering.
• Responsibilities of the International Secretary (successful international and Arab experiences).
• Preparation and drafting of official correspondence within the administrative communications system.
• Behavioral and organizational skills of the secretary (outstanding office manager).
• Modern secretary performance development (events and challenges )
• Computer applications in saving, documenting and indexing data.
• Computer applications in scheduling appointments and interviews.
• Computer applications in the speed of processing and retrieval of addresses.
• Speed up the processing of correspondence through the feature of merging correspondence and addresses.
• Computer applications in the preparation of presentations presented at meetings .
• Computer applications in the calculation of indicators and standards required by the secretary.
• Computer applications in e-mail.
• Dealing with the websites of the international network of information related to the work of the secretary.
• The internal information network and its utilization in the service of the secretary.